FAQs

How can I contact ASOSM?
You can email us at info.asseenonsocialmedia@gmail.com, which is the only email address customers can use to reach us. Our team will be happy to assist you with your inquiries.

Do you ship worldwide?
Yes, we ship to locations worldwide.

Where do you ship from?
We ship from various locations, including the USA, China, and others.

Can I change or cancel my order?
As we aim to process orders quickly, any changes or cancellations must be requested within 12 hours of placing your order. Requests after this period will be denied. 

What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal.

When will my order be processed?
Orders are processed and shipped from our warehouse between Monday and Friday. Please allow 1-3 business days for processing, with shipping beginning the next business day. Note that we do not ship on weekends or during certain holidays and sale seasons.

How long will it take to receive my order?
Orders typically 3-14 days to arrive due to high demand.

What if I don't receive my order?
If you do not receive your order within 30 days of shipping message us at info.asseenonsocialmedia@gmail.com and we will asist you with finding your items.

Will I be charged customs and taxes?
Prices displayed on our site are tax-free in USD. Import taxes, duties, and customs fees may apply upon delivery and are determined by your local customs office. These charges are your responsibility. For further details, please contact your local customs office. We are not responsible for customs delays.

How do I return an item?
To initiate a return, please contact us at info.asseenonsocialmedia@gmail.com.

What if the item(s) I received are defective, incorrect, or damaged?
If you receive incorrect, defective, or missing items, please contact us with your order number, photos of the item(s), and any related references. We will work to resolve the issue promptly.

When will I receive my refund?
Refunds will be credited to your original form of payment. For credit or debit card payments, refunds are typically processed within 7-14 business days of receiving the returned item or cancellation request. If you haven't received your refund, contact your bank or credit card company for updates.